Just as we were hoping, the oven we had been looking at was still on the floor and, true to the floor manager's word, had not been marked down. After a few minutes of final discussion, we started to look around for a salesperson. After a short search, we found the lone salesperson for Appliances. At first glance, she appeared to be busy helping two other customers, so my wife stood by to wait her turn while I continued to browse around. However, from what I could soon hear of the saleslady's conversation with the man and wife customers, she wasn't so much helping them with any sales or product-related business as having a long chat with them. Her tone and manner suggested she was familiar with the couple, possibly even friends with them. And from what I gathered over the course of the five minutes that followed, the gentleman customer had recently taken a job driving a school bus, for the saleslady was telling him horror stories of a time when she had done so as well.
"They told me `you just have to feel for the road,'" she said, regarding driving in thick snow, up treacherous, narrow, one-lane mountain roads.
Her anecdote continued as minutes crawled by and I knew that as annoyed as I was starting to get listening to it from afar, my wife was probably about to snatch someone bald-headed from her position within eyesight of the storyteller. I went over to help feel her pain and add to our collective waiting presence. Didn't help. While the saleslady did in fact glance in our direction and could see that we were waiting to be helped, she went right on with her story, perhaps as though we had heard a snip of what she was saying and were interested enough to come join the audience.
Now, I'm not saying her story wasn't interesting and I understand the need for a salesperson to be personable with customers in a department full of large ticket items she would presumably earn a commission in the sale thereof. However, to spend the amount of time she was spending on a non-sales related conversation while other potential customers were standing impatiently nearby was inappropriate to say the least.
Seeing no end in sight, we left the aisle and went to look for another salesperson who might like our business. At 7:30 in the morning, even on After Christmas Black Friday, though, they seemed thin on the ground. So we took our little price slip to the Lawn & Garden dept and tried to seek help there. Lawn & Garden, who had what appeared to be four employees on hand, literally sitting in chairs, said they were forbidden from checking out materials from the appliance side. They suggested we return to Appliances and wait for the saleslady. This we did, resuming our place in line at storytelling central.
The saleslady looked up at us momentarily, but again didn't pause her narrative concerning the kind of guard-railless roads she'd had to maneuver her child-loaded bus along. In what world does it make any sense for her to be spending this much time ignoring customers? I thought perhaps she was just passing the time waiting for some vital piece of information to be delivered regarding a pending sale with the couple at hand. Nope. Dude had a bag and a receipt already. Even if he hadn't, though, she could have at least told us what the situation was.
My ire grew hotter. Adding to this, I was still pissed off about the dog and knew things wouldn't be pretty if I got into it with the saleslady. But I also didn't want to raise hell with someone who could potentially derail our $600 savings. (Plus, if anyone was going to show their ass, I knew it should be the wife, who is always cool and scalpel sharp when in such confrontations.) Passive-aggressive soul that I am, I returned to the Lawn & Garden desk.
"Excuse me, but is there anyone else in Appliances that can help us?" I asked.
"No, I'm sorry," Lawn & Garden said. "Is there no one over there?"
"No, the saleslady's over there, but is telling some other customers a very long story that doesn't involve Sears."
"Well, what did she say to you?"
"Nothing. She's not paying us any attention and we've been standing right in front of her for ten minutes," I said.
Lawn & Garden phoned a manager. The Appliances lady was still telling her story when the manager arrived, more minutes later. We didn't mention the trouble to the manager, but directed her to the stove we wanted. We gave her our little price-drop slip and explained we were told to ask for Pam.
"Pam's not here yet," the manager said. Ah, good. At least Pam wasn't the storyteller.
The manager efficiently led us to a register and began ringing up our sale. A little way into the process, there arose a question about whether or not we needed a power cable for our new stove. We were pretty sure we did, but the manager said she needed to go over and ask "Erma Bombeck" to be sure. She walked across the aisle, interrupted the ongoing narrative and asked.
"Oh, yeah, they'll need a cable," we heard Erma say. "Tell them I'll be right over to help them in just a second."
I would like to note that this last sentence was uttered nearly a full eight minutes after the manager became involved, making this nearly half an hour into our quick in-out visit. At this point, we were determined that if anyone was going to get a commission on our sale, it would NOT be Erma. The manager seemed to feel the same, for she called back, "No, I've got it."
After our delivery day was arranged and our transaction completed, Pam arrived.
"Oh, I wish you'd gotten here earlier," the manager told her. She then explained to Pam that we'd been asking for her. Then, with a gleam in her eye, the manager told Pam to void out our completed sale and ring us up again, allowing Pam to get the commission. We told them, yes, please, as we didn't want Erma to get the sale and had been concerned that she might by default, being the only salesperson on duty. Turns out the manager had rung up our sale under her own name. While she was explaining this to us, Erma stepped over. Everyone got silent for a second, which I guess must have made Erma suspicious, because she began looking over Pam's shoulder as she went back through the process of ringing us up. The manager saw this and told Erma point blank that Pam was taking care of us. Erma continued to lurk, though, even after the manager left the area. While she was lurking, a male customer walked up to Erma and asked her if someone was supposed to be at the register in Sporting Goods, because he had something to check out and no one was there. I didn't hear what Erma told him, but I suspect it was something along the lines of "I'll be with you in a minute," because she didn't move an inch and he continued to stand there and wait while she lurked.
"I'm taking care of them," Pam told her firmly. Erma still didn't move, so Pam added, "They asked for me."
"Oh," Erma said in a put-off tone. At last she turned to help her customer.
By the time we had received our receipt and were on our way out, Erma was back to chatting with someone else. I had to suppress the urge to give her the bird, or at least a loud raspberry, as we passed.
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