Wednesday, December 31, 2008

Obedience/Customer Service Lessons Needed NOW (PART II)

Just as we were hoping, the oven we had been looking at was still on the floor and, true to the floor manager's word, had not been marked down. After a few minutes of final discussion, we started to look around for a salesperson. After a short search, we found the lone salesperson for Appliances. At first glance, she appeared to be busy helping two other customers, so my wife stood by to wait her turn while I continued to browse around. However, from what I could soon hear of the saleslady's conversation with the man and wife customers, she wasn't so much helping them with any sales or product-related business as having a long chat with them. Her tone and manner suggested she was familiar with the couple, possibly even friends with them. And from what I gathered over the course of the five minutes that followed, the gentleman customer had recently taken a job driving a school bus, for the saleslady was telling him horror stories of a time when she had done so as well.

"They told me `you just have to feel for the road,'" she said, regarding driving in thick snow, up treacherous, narrow, one-lane mountain roads.

Her anecdote continued as minutes crawled by and I knew that as annoyed as I was starting to get listening to it from afar, my wife was probably about to snatch someone bald-headed from her position within eyesight of the storyteller. I went over to help feel her pain and add to our collective waiting presence. Didn't help. While the saleslady did in fact glance in our direction and could see that we were waiting to be helped, she went right on with her story, perhaps as though we had heard a snip of what she was saying and were interested enough to come join the audience.

Now, I'm not saying her story wasn't interesting and I understand the need for a salesperson to be personable with customers in a department full of large ticket items she would presumably earn a commission in the sale thereof. However, to spend the amount of time she was spending on a non-sales related conversation while other potential customers were standing impatiently nearby was inappropriate to say the least.

Seeing no end in sight, we left the aisle and went to look for another salesperson who might like our business. At 7:30 in the morning, even on After Christmas Black Friday, though, they seemed thin on the ground. So we took our little price slip to the Lawn & Garden dept and tried to seek help there. Lawn & Garden, who had what appeared to be four employees on hand, literally sitting in chairs, said they were forbidden from checking out materials from the appliance side. They suggested we return to Appliances and wait for the saleslady. This we did, resuming our place in line at storytelling central.

The saleslady looked up at us momentarily, but again didn't pause her narrative concerning the kind of guard-railless roads she'd had to maneuver her child-loaded bus along. In what world does it make any sense for her to be spending this much time ignoring customers? I thought perhaps she was just passing the time waiting for some vital piece of information to be delivered regarding a pending sale with the couple at hand. Nope. Dude had a bag and a receipt already. Even if he hadn't, though, she could have at least told us what the situation was.

My ire grew hotter. Adding to this, I was still pissed off about the dog and knew things wouldn't be pretty if I got into it with the saleslady. But I also didn't want to raise hell with someone who could potentially derail our $600 savings. (Plus, if anyone was going to show their ass, I knew it should be the wife, who is always cool and scalpel sharp when in such confrontations.) Passive-aggressive soul that I am, I returned to the Lawn & Garden desk.

"Excuse me, but is there anyone else in Appliances that can help us?" I asked.

"No, I'm sorry," Lawn & Garden said. "Is there no one over there?"

"No, the saleslady's over there, but is telling some other customers a very long story that doesn't involve Sears."

"Well, what did she say to you?"

"Nothing. She's not paying us any attention and we've been standing right in front of her for ten minutes," I said.

Lawn & Garden phoned a manager. The Appliances lady was still telling her story when the manager arrived, more minutes later. We didn't mention the trouble to the manager, but directed her to the stove we wanted. We gave her our little price-drop slip and explained we were told to ask for Pam.

"Pam's not here yet," the manager said. Ah, good. At least Pam wasn't the storyteller.

The manager efficiently led us to a register and began ringing up our sale. A little way into the process, there arose a question about whether or not we needed a power cable for our new stove. We were pretty sure we did, but the manager said she needed to go over and ask "Erma Bombeck" to be sure. She walked across the aisle, interrupted the ongoing narrative and asked.

"Oh, yeah, they'll need a cable," we heard Erma say. "Tell them I'll be right over to help them in just a second."

I would like to note that this last sentence was uttered nearly a full eight minutes after the manager became involved, making this nearly half an hour into our quick in-out visit. At this point, we were determined that if anyone was going to get a commission on our sale, it would NOT be Erma. The manager seemed to feel the same, for she called back, "No, I've got it."

After our delivery day was arranged and our transaction completed, Pam arrived.

"Oh, I wish you'd gotten here earlier," the manager told her. She then explained to Pam that we'd been asking for her. Then, with a gleam in her eye, the manager told Pam to void out our completed sale and ring us up again, allowing Pam to get the commission. We told them, yes, please, as we didn't want Erma to get the sale and had been concerned that she might by default, being the only salesperson on duty. Turns out the manager had rung up our sale under her own name. While she was explaining this to us, Erma stepped over. Everyone got silent for a second, which I guess must have made Erma suspicious, because she began looking over Pam's shoulder as she went back through the process of ringing us up. The manager saw this and told Erma point blank that Pam was taking care of us. Erma continued to lurk, though, even after the manager left the area. While she was lurking, a male customer walked up to Erma and asked her if someone was supposed to be at the register in Sporting Goods, because he had something to check out and no one was there. I didn't hear what Erma told him, but I suspect it was something along the lines of "I'll be with you in a minute," because she didn't move an inch and he continued to stand there and wait while she lurked.

"I'm taking care of them," Pam told her firmly. Erma still didn't move, so Pam added, "They asked for me."

"Oh," Erma said in a put-off tone. At last she turned to help her customer.

By the time we had received our receipt and were on our way out, Erma was back to chatting with someone else. I had to suppress the urge to give her the bird, or at least a loud raspberry, as we passed.

Monday, December 29, 2008

Obedience/Customer Service Lessons Needed NOW (PART I)

On our way out of town for Christmas with the in-laws, we stopped to buy a stove and nearly had to kill our dog.

Let me back up.

We've been in the market for a new stove since nearly the day we moved into the house. It's not that our existing stove is horrendous, but it is very ugly and about 20 years old and has burners that are a bit cockeyed. Oh, and the oven itself only about half works and pretty much ruined our wildly expensive cheesecake. This, and a very cheap deal we found on a new GE at Sears, while shopping for my chainsaw, prompted us to finally commit to a new stove as a family Christmas gift to ourselves.

The particular stove we found was a floor model that had been marked down $300 for closeout before we arrived, but which a floor manager told us was actually $300 cheaper than the listed cheap price because it was overdue to be marked down yet again. We wanted to measure our existing space to make sure we could use it, so the manager gave us a markdown guarantee slip, said he wouldn't make the markdown until Friday and told us they would open again at 7 a.m. on that day. The wife, who worked for years as a retail manager, asked if he would get a commission. He said he was salaried, but recommended we see one of his sales people called Pam, who he said would be there on Friday. Super.

On Friday morning at 7 a.m., we left the house with a car packed for our road trip to the in-laws, including Sadie and Avie. Our plan was to hit the mall, buy the stove, arrange for delivery the following week, hit Biscuit World and then hit the road. We parked in the lot outside of Sears. Before I had even unfastened my seatbelt, the wife opened her door and started to get out when I saw Sadie barrel between the front bucket seats from the back of the car and make a break for the semi-blocked door.

"Watchoutwatchoutwatchoutwatchout!" I screamed. The wife, not realizing which side of her Sadie was coming from, turned the wrong way and the dog slipped behind her. I lunged to grab at a dog leg, but my seatbelt caught me and she was out the door and free. This was one of my worst nightmares as far as the dog was concerned. If she gets loose at the house, it's no big deal. We're out in the woods, what's she really gonna hurt? In an open parking lot, with plenty of space to run away from us and other vehicles driving around, it's another matter.

We tried to stay calm, in the hope we could get her back in the car with little fuss. Sadie knew better, though, and was off to the races in her usual game of keepaway from us. Sadie dashed through the parking lot, gleefully smiling as we chased her to and fro. The wife had the idea of busting out the Pupperonis in an effort to lure her back, but this had mixed results. We tore off bits of Pupperoni and dropped them on the ground to lure her into grabbing range, but she was far faster than we were and snatched them up and vanished before we could even lunge. Making matters worse, the weather--which, back at the house, had been a little cool but nothing a hoody couldn't handle--suddenly turned misty, rainy and very cold.

After a close call when we nearly were able to grab her tail, I said, "Toss one in between us," hoping this would let at least one of us have a chance to get her. The coconut *KLONK* sound our heads made as they collided was no doubt comical. Even we had to laugh, through the pain.

All further attempts at Pupperoni luring were futile. She didn't care and, furthermore, decided to run very far away from us to head off temptation.

"Dammit, Sadie, you get back here!" I screamed.

"She'd not going to come to you screaming," the wife hissed at me.

Then some other early morning shoppers had arrived, some of whom saw us bonk heads. Sadie noticed them and rushed toward them, barking furiously.

"No, Sadie, NO! You stop that RIGHT NOW!" the wife screamed.

Mostly the arriving customers ignored her. One little old man, however, asked, "Is it going to bite me?" as Sadie followed him toward the mall, practically snarling.

"No, she's harmless. Just loud," we shouted.

Sadie continued this behavior, thwarting us at every turn until at last we were able to lure her closer to the mall itself. We almost had her cornered in some shrubbery, but she zipped between us and was gone again. The shrubs were near one of Sears' lesser entrances, however, and this gave the wife an idea. As with most mall store exterior entrances, Sears had double doors. So the wife opened the outer set and gestured for Sadie to go in. The dog started to, then refused.

"Come on," I said, stepping through the doors myself. The wife followed and, no doubt fearing we were about to leave her, Sadie followed and was trapped. I pulled the leash from my pocket, managed to keep from strangling the dog with it and we returned her to the car and went back in for our oven.

Our adventure of annoyance, however, was only just beginning.

(TO BE CONTINUED...)

Thursday, December 25, 2008

Fa ra ra ra ra, Ra ra ra ra.

This is our first Christmas in our new house. As these things go, it hasn't been exactly exciting, but then we haven't put all that much effort into it.

After realizing just how much work it would be to bust out all our Christmas decorations and keep the dog and cat out of a tree, we forwent any decorating this year. We didn't even put up any of the wife's mangers, nor a wreath, nor taped Christmas cards to the back of the door, as per annual tradition. I had considered putting up stockings on the mantle around our wood stove for us and the circus animals, but then didn't. So the house wasn't very festive to look at. That's okay, because we usually rely upon my in-laws to decorate for the holidays, as that's where we tend to spend Christmas eve and day. Unfortunately, this year the wife is on call for the hospital on Christmas, so we can't leave for the in-laws until Friday and have to spend Christmas eve and day at home.

I am proud to say that I had already purchased the wife's Christmas presents a couple months back, having paid close attention to various things I knew she liked but which she didn't buy herself. The wife, has far less free time on her hands, though, and has been bugging me for weeks to tell her what I want, a request I've been mostly uncooperative with. Part of me still wants to be surprised and hates to even say what it is I'd really like for fear of ruining it. The trouble with shopping for me, though, is that I'm very tricky to shop for when it comes to the sort of medium ticket items you'd expect around Christmas. For instance, two years back when I got my first MP3 player, the wife knew I wanted one well in advance, but didn't know the exact specifications I was looking for. Rather than buying something I might not want, we waited until after Christmas to order it so I could get exactly the one I wanted. (It was a Creative Zen Vision M, a 30 gig model player which is unfortunately no longer made, but is a badass little powerhouse and one of the all time best Christmas gifts I've ever received. Creative has a new Zen model out called the Zen X-Fi that looks not only comparable, but probably a step up.)

This year the wife knew I was in the market for the much heralded chainsaw to finish sawing up the tree Pa and I cut down, as well as all the dead trees laying about in the woods behind us. Again, though, she didn't know what kind, so on Christmas Eve afternoon we bravely fought our way into the mall to have a look for one. You might expect me to be unhappy about not being surprised, but having a choice as to what I get for Christmas is kind of an old tradition in my family. My dad, being a single father for the formative years of my sister and me, didn't always have the patience to pick stuff out on his own. On more than one occasion he took us to a mall, told us to get what we wanted, signed off on our choices and then those gifts vanished until Christmas morning. Sure, there's not as much surprise, but it certainly ramps up the anticipation.

I chose a Craftsman 18" chainsaw. Beyond the massive Christmas discount we got, as it's allegedly a sturdy and well-constructed model that has the added benefit of a user-friendly chain-adjustment dial that seems tailored to a non-woodsman such as myself.

After this, we went to eat Indian food, during which the wife pestered me for hints about her presents. I got her a black pearl pendant which I'd seen her looking at in a store on more than one occasion. I also got her some Paula Deen country-kitchen porcelain cooking bins that are an exact match for a set of similarly-decorated tiny Paula Deen plates the wife bought for herself a month later. (How's that for precognitive gift-choosing?) I gave her her gifts back at home, after supper.

"Recognize the necklace?" I asked.

"No," she said.

I told her it was the one I always saw her looking at. That's when she revealed that she had not been interested in the black pearl necklace, but instead the pair of black pearl earrings beside it.

Oops.

She still liked her necklace very much, and now I have a nice gift in my sights for our upcoming anniversary.

On Christmas day we awoke to eat Christmas oatmeal and Christmas bacon and let the dog go out for her first Christmas poop. Midway through the morning, we realized that we had none of the ingredients for the tasty cheesecake we had planned to make to take to the in-laws. We also had very little to speak of as far as things for us to prepare for a Christmas lunch of our own. So we ventured out to find all the usual places closed for the day. We wound up having to buy cream cheese, sour cream and graham crackers at a CVS, which makes this the most expensive cheesecake we've ever made. And, naturally, we found lunch at a Chinese takeout place we'd not tried before and were very happy to find it is the most delicious chinese food we've had since we left Charlotte. And just to be politically incorrect about it, and in honor of A Christmas Story, we had no sooner left the place before we both broke into a rousing chorus of "Fa ra ra ra ra, Ra ra ra ra."

Merry Christmahaunnaquanzika to you all.

Friday, December 19, 2008

Actual Semi-Paraphrased Telephone Conversations Heard at My House #2

*RING*

ME-- Hello?

FEMALE CALLER-- Hello, is this Mr. Aaron?

ME-- Yes.

CALLER-- Hello, Mr. Aaron. I'm Cheryl, calling on behalf of the State Trooper's Association. How are you this evening?

ME-- I'm okay.

CALLER-- I'm just calling to let you know that your Thank You Packet will be in the mail to you very soon, as our way of saying thanks for your financial support of the Trooper's Association.

(I pause to consider whether the wife might have agreed to some such thing. Seems highly unlikely.)

ME-- Um... I wasn't aware that I was supporting the Trooper's Association.

CALLER-- I'm sorry?

ME-- I said, `I wasn't aware that I was supporting the State Trooper's Association.' I don't recall agreeing to any financial donations.

CALLER-- (Cheerfully) Well, I'm hoping you will right now.

(Pause)

ME-- Ahhhhhhhhh. Now I see what you're saying. Now I get it. I haven't actually agreed to any sort of financial support previously, but you phrased it like that to make it seem like I had anyway.

CALLER-- Um...

ME-- Unfortunately, Cheryl, we have a strict policy at my house to never accept telephone solicitation of any kind.

(Long pause)

CALLER-- Very well, Mr. Aaron. You have a good evening.

ME-- You have a good evening as well, Cheryl.

Tuesday, December 16, 2008

Memestruck Christmas Edition

1. Wrapping paper or gift bags? Usually paper, affixed to the package using only 1/4 ass power.

2. Real tree or artificial? In our near nine years of marriage, the wife and I have only had a tree once or twice. When we did, it was real. We once had a Christmas Nordic Track, though.

3. When do you put up the tree? Well, the Nordic Track was already there in front of the window; we just covered it with lights and tinsel. The decorations didn’t really get in the way, either, as the NT hadn't been used for months.

4. When do you take down the tree? If we had a tree, which we don't, it would probably take several weeks for us to get around to taking it down and that process would likely take a week to ten days to accomplish. When I was a kid, we once left a tree up `til March.

5. Do you like eggnog? I resent eggnog greatly. At some point in my childhood, after being denied a glass of it, probably because it was spiked, I resolved never to drink the stuff. Oh, people would offer it to me later and said it was just the best stuff ever, and would gush about their deep and abiding love for it, and tell me I wasn’t truly living unless I was chugging some of it down throughout the holiday season, but I would hear none of it. Then, my moms-in-law offered me a glass a couple of years back and I relented. Worst decision of my life. I find eggnog INCREDIBLY over-rated and SO not the end-all-be-all of tasty beverages people have been proclaiming in loud voices for most of my life. It wasn’t awful, by any means, but it sure didn’t live up to its billing in any way. And, yes, mine WAS spiked and was still not worth it! I just can't fathom why people have such passion for the stuff, in exactly the same way I would be mystified about people writing love sonnets to Ovaltine. I am left to assume that the only reason people drink eggnogg at all is that it’s a convenient vehicle for Captain Hodah's Spiced White Liquor.

6. Favorite gift received as a child? Probably my first Western Flyer bicycle, which my dad assembled in the back room of our house, knowing full well I would never find it because that’s where the monsters lived.

7. Hardest person to buy for? My mother-in-law, who has repeatedly demonstrates herself to be insightful when it comes to giving gifts to me and whom I feel guilty for not coming up with anything better.

8. Easiest person to buy for? The dog. Give her something she can shred and she’s happy.

9. Do you have a nativity scene?
The wife collects them. So, yes, though not one in the yard.

10. Mail or email Christmas cards? We like the idea of cards, and buy them nearly every year. Filling them out and mailing them, we’re not so great at. Email works better.

11. Worst Christmas gift you ever received?
Probably underwear.

12. Favorite Christmas Movie? A Christmas Story. My wife and in-laws had never seen it until about four years ago, and I sat `em down and made them watch it during TBS’s marathon day of it.

13. When do you start shopping for Christmas?
We’ve had a bit of a moratorium on buying Christmas presents in both of our families for the past several years. I say that, but every single year, word comes down NO PRESENTS EXCEPT FOR THE LITTLE KIDS and every single year I wind up getting several presents anyway and feel awful I didn’t get anything for anyone. I've already bought a couple of gifts for the wife and have managed to keep her from finding out what they are.

14. Have you ever recycled a Christmas gift?
No. Unless by "recycled" you mean "buried beneath the compost heap.

15. Favorite thing to eat at Christmastime?
Nuts & Bolts and Chicken Curry Dip.

6. Lights on the tree? Yes.

17. Favorite Christmas Song? "Little Drummer Boy," either the Jars of Clay version or Bob Segar’s. A really good rendition of that song can destroy me. A bad version makes me very angry. (Yeah, I'm lookin' at you, Destiny's Child).

18. Travel at Christmas or stay home?
Travel. I can probably count on three fingers the number of Christmases spent at home and might not even need all three fingers. Looks like this year will be a home for the holidays year, though.

19. Can you name all of Santa’s reindeer?
Yes. Even Roberta.

20. Angel on the tree top or a star?
Vorlon.

21. Open presents on Christmas Eve or morning?
We were always morning people, growing up, but the wife’s clan likes a good Christmas Eve opening.

22. Most annoying thing about this time of year? Stressing over presents when it should really be about the food.

23. Favorite ornament theme or color? My mom used to make a lot of ornaments. She had a Santa Doll and made a sleigh for it as well as tiny wrapped presents, some of which had stuff inside them for curious kids to find. I miss all that stuff. Beyond that, I’m waiting to try out my Serenity ornament, from Firefly, this year.

24. Favorite for Christmas Dessert? My in-laws' sweet potato casserole is pretty much perfect, though a new favorite would be Pecan Pie Bars.

25. What do you want for Christmas this year? A Red Rider B-… oh, wait. I dunno. A Flight Control TARDIS toy?

26. Who is most likely to respond to this? Um... Marcus?

27. Favorite Holiday Tradition? Eating a stupid amount of food. Keeping it all down.

Friday, December 12, 2008

The most expensive cap in all the land

Our new dryer stopped working. More accurately, the newish dryer in our new house stopped working. Every time we pressed the button to make it work, it would just buzz and not spin. This, we decided, was no good.

Since it's a Kenmore, we called Sears and they said they could send someone out in a week. They asked if our dryer was under warranty. I looked it up with the dryer documentation we received with the house and found that the original owner of the dryer had purchased an extended warranty when she bought it in 2005, but it expired in August. Ah well. Probably didn't transfer to new owners, anyway.

The Sears people recommended I buy another extended warranty for $205, that would cover the cost of the visit and all parts. They told me that if I just paid for the repairs and parts a la cart, they couldn't promise that the repairs wouldn't cost us several thousand dollars. They didn't say those exact words, but they implied them. Or I inferred them. Whatever. There have been a variety of other things that have gone wrong with the house since we moved in and each has cost approximately $200 to fix, so I reasoned $200 was probably Fate Standard Pricing and went with it.

You never realize just how much you use your dryer until it goes out on you. Suddenly, mountains of laundry grew up on us, overflowing the basket at the foot of our bed and piling in the laundry room. We had to make two trips to a laundromat, which dredged up memories of years gone by before we owned washers and dryers and frequented such places. In fact, being in one reminded me of the most amazing thing I ever saw in a laundromat, which occurred back in about 1998.

There I was, sitting in a laundromat in Tupelo, MS, located a stone's throwing from Elvis's actual birthplace, waiting for my clothes to dry when a girl in her mid-20s came into the place and began loading up several washers with her clothing. Then, in front of God, me and the laundry attendant, she stripped off her clothes down to what I initially thought were her bra and panties, but which, upon lengthy further inspection, turned out to be a bikini. She was quite the comely lass as far as her body was concerned. It was of a quality that would have done well in the small-town strip-club market (within which, for all I know, it might have been employed) and proved to be quite the distraction from my book. Questions might arise at this point regarding why I did not chat up this lovely creature. Leaving aside my crippling shyness and great fear of rejection, there was also the matter of a condition she was afflicted with, which--indelicately phrased, I admit--revolved around the words "face" and "butter," though not necessarily in that order.

No such luck for me during our two trips to the local laundromat last week. No, the most notable thing we saw was where someone had keyed the words "dryer is shit" into the paint of the very dryer we were using, (a commentary we take issue with, because from our limited experience it does not appear to be shit).

A week passed and the Sears guy came out to see the dryer. After ten minutes of trying the button and then fiddling within the guts of the beast, he uttered an "Ah hahhhhh," and emerged, fist clenched.

"I know what your problem is," he said with something of a smirk.

"Okay. What is it?" I said.

The man held out his hand, opened his palm and there upon it was an acorn cap. I stared at it for a long time before raising an eyebrow.

According to the repairman, the cap had somehow come in through the ventilation duct (possibly in the mouth of a damned mouse) because he found it inside the innards of the dryer, lodged in something important that prevented something else important from moving.

The repairman's time and effort came to around $165, a good $40 cheaper than what we'd paid for the warranty service. Adding insult to injury, the man offered to sell us an extension on our warranty. He said for another $75 we could have loads more coverage, including routine maintenance visits. We declined.

So, ladies and gentlemen, I present to you the most expensive acorn cap in all the land...

The $205 acorn cap

Tuesday, December 9, 2008

Actual Telephone Conversations Heard at My House (a.k.a. "Glen Frey songs you REALLY don't want to hear")

*DIALING*

*RING*

*RING*
*RING*

VET-- Borderland Veterinary Center.

ME-- Yes. My wife and I have a cat that has gone into heat and we were hoping never to have to go through this ever again. Can you help?

VET-- (Laughs) I'd say we need to get her fixed.

ME-- Indeedy. When can the spaying commence?

VET-- Well, let's give her some time to completely come out of heat, so, say... three weeks?

*SLUSHING SOUND AS ALL HOPE DRAINS FROM MY PERSON AND OUT OF MY SHOES*

Needless to say, it's kind of noisy around chez Juice with Avie Kitty officially in her very first and hopefully last session of heat. I'd really hoped to have more time before this went down, but I drug ass getting her fixed so now we have to live with it `til it subsides. While it's Avie's first heat, it's not the first time I've gone through this with another cat. In fact, I went through this several times with my old kitty, Winston, circa 1992-93.

Winston, as a young kitty, was already known for being "bad," so much so that her full given name had become Winston Churchill: The Infinitely Bad Kitty. At the time, she lived with me in my first non-parentally owned home, which I shared with three to four roommates, known as Da Crib (a name chosen for its irony, as we were all very very white). While given to genuinely inappropriate kitty behavior already (such as unauthorized trips atop the kitchen counter and strewing stole-from-the-garbage corn cobs behind the hall toilet), part of her reputation was no doubt spawned by the machinations of nature during the three heat cycles she experienced while in the house.

The first of these occurred four or five months into my residency there, and sent her into the traditional spine-shattering, sleep-rending cat-howls and repeated attempts to escape the house common to being in heat. This behavior, in turn, caused tension and loud arguments between me and my roommates, none of whom appreciated having their precious sleep disturbed by the wails of a horny cat. At the same time, I didn't want any more kitties in my life and resented the lack of care exhibited by my roommates who repeatedly let the cat out during their comings and goings. I bore even more resentment, though, to the roommates who not only let the cat out, but then didn't even make a cursory attempt to go and get her and return her to the house, in my absence. These conflicts often developed into a third category of problem, which was the loss of sleep by some of my roommates caused by the screaming argument I was having with other roommates over the above issue of resentment.

After the first "heat exchange" I resolved to get the cat fixed for the sake of keeping the peace. However, for a poor college student such as I was at the time, such kitty-cooter operations were kind of pricey and I wound up dragging heels on getting it done for a few months. Then, before I knew it, the damned cat was in heat again and all the problems and conflicts resumed. More months pass and more good intentions fall away and we repeat.

Following the third such heat session, my roommates staged an intervention and basically told me it was my ass if I didn't get her fixed, and quick. My dad, fortunately, found a two for one deal on kitty fixings, and we got Winston and her sibling (who is my sibling's cat) Cleo done at the same time. The funny thing is that during her heat sessions, Winston had been very subservient to all the other cats in the house. If she was eating from the common cat-food bowl and another roommate's cat happened along, Winston would get out of the way and let them eat. Following her surgery, though, she was much less understanding and beat the hell out of the first cat who crossed her during mealtime. You've never seen a more surprised expression on the face of a cat.

As for Avie, the way I count it, we're now on day four of the heat. Every time I think she's coming down from it, she opens up with an even louder howl that we've heard before. My memory is that Winston's sessions only lasted about a week. The vet's notation of three weeks seems like a looooong time.

Wednesday, December 3, 2008

We got no trees!

Thanksgiving at my house turned out to be a much smaller affair than we'd anticipated. We had my in-laws, Ma, Pa and Nan as our guests for the weekend instead of them plus ten or so other relatives from distant lands as far away as Georgia, who we initially expected.

So we stuffed ourselves senseless, drank the occasional Yuengling and alternated between watching the coverage of the attacks in Mumbai, good movies on AMC and bad movies on SciFi. In the early afternoon, I called Mississippi to talk to my folks and told them of our afternoon's activities. Dad seemed to fixate on the drinking of the beer part.

"Well, just don't go cutting down any trees, today," my dad said.

"Funny you should mention that," I said.

See, the last time Ma & Pa visited, Pa had noticed a dead tree in our yard. This is not exactly a strange thing, as there are quite a few dead trees on our property, not to mention a number of stumps of dead trees past. However, the one he had his eye on was actually a double-trunked tree split out of a single base, located within twenty feet of our house. Were one or more sides of it to fall, it would likely land ON our house. Last time Pa didn't have the necessary equipment to cut it down safely, but he'd brought that sort of thing this time.

So, on Friday morning, after we'd NOT been drinking, Pa and I went out to accomplish this, armed with rope, chain, a come-along, a tall ladder and Pa's chainsaw. And even though I've never cut down a tree before--at least not one much taller than me--I wasn't too nervous because Pa's been sawing down trees and building things out of them for decades.

The felling of the first half of the tree went fairly quickly. I shinnied up the ladder, trying not to think about the twenty or so feet I was off the ground, nor how rickety my perch felt, then tied the rope as high up as I could. Then we hooked the rope to the come-along (a kind of portable, crank-based winch), which was anchored to another tree. I tightened it up and Pa started sawing with the chainsaw. My job was to keep cranking the come-along as needed, to keep the tension on the rope and help persuade that half of the tree to come my way when at last it broke free. Once the tree began to fall, my job was to get the hell out of the way very quickly. This I did and the tree fell exactly where we wanted it.

The other half of the tree was leaning in the opposite direction, kind of toward my next door neighbor's house. Pa thought this would be a trickier job. It was.

We roped up the tree much as we had the first one and started the job as before. A little way into the chain-sawing, though, there was a sudden snap as the rope broke where it was hooked to the come-along. We both braced to see what the tree would do, but it held firm. Pa came over and retied the rope to the come-along and we started anew. Then there was another snap as the rope broke again. Pa decided that the rope was being cut by the come-along's hook. It was kind of old cotton rope to begin with and not nylon as you'd usually want for a job like this. Pa's solution was to tie the rope to the ball hitch on his truck and use the truck to pull the tree over. I suggested we also bend the rope around another tree that lay in the direction we wanted our falling tree to fall, using it as a pulley of sorts. This we tried, with Pa returning to saw while I drove the truck, stepping on the gas at his command.

Then the rope broke again. The tree held, but was swaying mightily for a moment.

Pa tied the rope together again, but this time leading directly from the soon-to-be-falling-tree to the truck with no middle-man tree in between. From the back window of the truck, I could see the rope leading essentially from me to the tree and I asked Pa if this was wise. My fear was that the tree would fall on the truck, crushing the cab with me inside. Pa said not to worry, that the direction the tree was leaning in (i.e. away from us) would compensate to put the tree down near enough to where we wanted it (i.e. beside the first half of the tree).

Trees N TruckWe started again, with me gradually pulling on the rope with the truck's weight until Pa could get it sawed through enough. Then I heard a great cracking sound and Pa waved at me to drive faster. I kept my head turned back to gauge the tree's progress in case I needed to gun it for the driveway and get out of its path (which I thought would be kind of tricky, being as how I was TIED TO THE TREE). Just as Pa predicted, though, when the tree started to fall, it was falling in the direction we wanted it and, in fact, fell so perfectly that it lined up right beside the first one. I was quite relieved.

Pa Sawin'After taking a coffee break, we returned to our fallen trees to begin the real work of sawing them up. Pa broke out his chainsaw and started cutting, while I hauled the chunks he cut into the back of the truck. The wife soon came out with our saws-all and began carving off limbs to help.

We very soon had quite a bit of loggage, but there was still part of the first tree and the rest of the second tree to go. That's when Pa passed me his chainsaw and told me I could take out the rest, if I wanted. He then went in the house, leaving me and the wife standing there.

I've never used a chainsaw before. The closest I've come is when Pa was trying to show me how to use his old one during his last visit and got as far as teaching me how to take the chain on and off, do the oil/gas mixture and then had given me the non-practical portion of showing me how to operate one when the chainsaw coughed up blood and died right in front of us, never to be cranked again. So while I "knew" how to run one, I'd never actually done so. However, the wife is not exactly a stranger to them, having been around them most of her life in various Pa-built log cabins in Alaska, and was able to give me a quick refresher and stood by to supervise my first few stabs at cutting.

I have to say, I took to it pretty well, though the process is not without its discomfort. For one thing, the vibration of the saw when you're sawing tickles unbearably at first, but by the time you feel it you're already committed to sawing through a section of tree. Eventually, you just man up and get over it.

The next day, after we'd moved all the wood, Pa and I went to saw up the stump. He cut a long horizontal slice into the base of the stump, then my job was to saw down vertically from the middle of the top. The first half broke away and looked like a nice solid piece of oak. I even contemplated doing something with it, like building a table, it was that pretty. The second half of the stump seemed a little tougher at first, so we decided to saw it in half, too. A little way into the downward cut the stump suddenly sliced like butter. When half of it came away, a whole mound of black dirt fell out of what had been a massive ant colony that took up most of its interior. The ants had fled in the night, leaving behind their dung (the black dirt). That was one rotten tree. Thanks to Pa, we now have a much safer house.

Monday, December 1, 2008

Petdumb

The dog and I headed down to North Carolina to visit the in-laws a couple weekends ago. (The wife was trapped in the hospital, here, and couldn't get away.) I was going to help Ma & Pa with a moving project of theirs and Sadie was going so she could attend a proper six dog Dog Party, with the dogs of various aunts, siblings and cousins. She had a blast, drank way too much and got royally filthy in the red NC mud.

On our way out of town, I thought it would be nice to stop and let Sadie have her first visit to Petsmart. I had this image in my head of her getting to walk around the aisles, see all the other dogs and get to pick out her own new dog toy from their selection. The reality of this did not quite work out that way.

From the moment she stepped through Petsmart's automatic doors, Sadie started barking and didn't really stop for about 10 minutes. She barked at the other dogs. She barked at their owners. She barked at people who didn't even have dogs. She barked at fish. She barked at little kids. She barked at old people. And she looked like she'd been in the back of a pickup freshly returned from a good, ol' fashioned session of mud-boggin'. At one point, she barked at the behavior-training lady, who had foolishly attempted to give my dog a treat. Not having any time to hang around, I decided to pull Sadie into an unoccupied aisle before I was hit up for behavior lessons.

That aisle didn't stay unoccupied for long; shortly, an upper middle-aged couple stepped into it, caught a look at Sadie and came over to say hi. Sadie barked and barked and barked and barked, to the point that the lady became offended and said, "Fine! I'm not even going to pet you, then!" and stormed off.

Oh yeah, lady, I thought. Well you don't GET to pet my dog!

Sadie had little interest in the toys and treats. Actually, she had a lot of interest in them, but every time I tried to show her the selection, someone else would come along and she'd have to stop and bark at them. After she scared a little kid, who'd stepped around a corner holding her tiny Schnauzer, I decided to take my bad child to the car so I could shop in peace.

Some hours later, after I'd returned to Borderland with my purchase of new treats, I noticed that the cashier had slipped a dog-behavior class-schedule into my bag.

Grrrrr.